RETURNS POLICY

Due to hygiene and safety laws, all sales are final and we have a strict no return and no refund policy for all items. For hygiene reasons, we are also unable to offer exchanges. However, in the unlikely event that there is an error on our end and you receive the wrong item, we will be happy to either offer you store credit equal to the sum of your units or exchange it for you. This policy will apply as long as the below conditions have been met.   1. You must notify us by email within 7 days of receipt of your order 2. Your order must be returned within 10 days of receipt 3. Unit must be returned in its original packaging, lace uncut (using a tracked service to be paid by the sender). If the unit has been altered or damaged in any way by the recipient a refund or exchange will not be issued. .

SHIPPING

Orders are only shipped out during business days. Business days include Mon-Fri, and do not include weekends, public holidays, or announced vacation times. Shipping times are estimates only. In the case of an unprecedented delay, we would be sure to contact you. Please be aware of possible delays due to *COVID-19*. The shipping carrier’s Estimated Times of Arrival are independent of The Ella Experience’s Shipping Terms. Once packages are shipped off via Shipping Carrier, we no longer have control or access to your package. For the exact ETA of your packages  please refer to your tracking # and tracking link. We do not offer refunds for failure to review our Shipping and Tracking policy prior to purchasing.

 Estimated Shipping times:

 Ready-To-Ship Items 
1-7 business days

. Custom Wigs/Signature Units
 10-21 business days

. 
The Shipping Rate would be calculated at checkout. Lost, Stolen and/or Damaged Packages
 The Ella Experience LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Any order disputes regarding lost or stolen packages WILL be backed with proof of purchase, as well as our store policies.

International Shipping Policy
We do not currently ship outside of the U.S. International Shipping.