Shipping Policy
Orders are only shipped out during business days. Business days include Mon-Fri, and do not include weekends, public holidays, or announced vacation times. Shipping times are estimates only. In the case of an unprecedented delay, we would be sure to contact you. Please be aware of possible delays due to *COVID-19*. The shipping carrier’s Estimated Times of Arrival are independent of The Ella Experience’s Shipping Terms. Once packages are shipped off via Shipping Carrier, we no longer have control or access to your package. For the exact ETA of your packages  please refer to your tracking # and tracking link. We do not offer refunds for failure to review our Shipping and Tracking policy prior to purchasing.

Estimated Shipping times

Ready-To-Ship Items
1-7 business days

Custom Wigs/Signature Units
10-21 business days

Shipping Rates
The Shipping Rate would be calculated at checkout.

Lost, Stolen and/or Damaged Packages
The Ella Experience LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Any order disputes regarding lost or stolen packages WILL be backed with proof of purchase, as well as our store policies.

International Shipping Policy
We do not currently ship outside of the U.S. International Shipping.