A Little More Flexibility. A Little More Peace of Mind.

At The Ella Experience, we understand that finding the right hair solution can be an important and deeply personal part of your journey. We believe you deserve to feel comfortable, supported, and
confident in your choices, without the added pressure of paying for everything at once.

That's why we offer Shop Pay Installments, giving eligible customers the option to spread their
purchase into more manageable payments. Choose what feels right for you, at a pace that works for your budget.

Shop Pay Installments

Flexible Payments, With Your Comfort in Mind

Everyone's journey is different, and we believe your payment options should offer flexibility, too.
With Shop Pay Installments, eligible customers can divide the cost of their medical wig into smaller payments, making it easier to plan for their purchase. You'll have the opportunity to review available plans, payment amounts, and any applicable
interest before making a decision.

A More Comfortable Way to Pay
1. Flexible Payment Options: Choose from available biweekly or monthly installment plans.
2. Interest-Free Options: Some eligible purchases may qualify for interest-free payments.
3. Clear, Upfront Terms: Review your payment schedule, total cost, and any applicable interest before committing.
4.  Late Fees: Shop Pay Installments does not charge late fees.
5. Simple Checkout: Explore available payment options directly at checkout.

Payment options are subject to eligibility and approval. Some monthly plans may include interest.

How It Works
A Simple Process, From Selection to Checkout. We've made the process straightforward so you can focus on finding a hair solution that feels right for you.

Step 1: Find the Hair That Feels Like You
Browse our selection of medical wigs and take your time choosing a hair solution that suits your comfort, preferences, and personal style. Whether you're looking for a familiar look or something new, we're here to help you feel confident in your selection.

Step 2: Select Shop Pay Installments
When you're ready to complete your purchase, select Shop Pay Installments at checkout, if available.

Step 3: Explore Your Payment Options
Review the payment plans available to you based on your eligibility and purchase amount. You may be offered interest-free biweekly payments or monthly installment options with applicable interest.

Step 4: Choose What Works for You
Take a moment to review your payment schedule, total cost, and financing terms. Choose the option that feels most manageable for your budget. There's no need to rush your decision.

Step 5: We'll Take It From Here
Once your order is confirmed, our team will begin preparing your purchase according to our standard processing timelines. You can manage your installment payments through your Shop Pay account.

Insurance Reimbursement & Financing Additional Support Along the Way
We understand that navigating insurance coverage can feel overwhelming, especially when
you're already managing other important decisions. If your insurance plan offers coverage for cranial prostheses, you may be eligible to request reimbursement for part or all of your medical wig purchase.

At The Ella Experience, we provide the purchase documentation you may need to help make that process more straightforward.

Here's How It Works:
1. Review Your Coverage: Contact your insurance provider before purchasing to confirm your reimbursement benefits and documentation requirements.
2. Choose Your Wig: Purchase your medical wig using your preferred available payment method, including Shop Pay Installments if eligible.
3. Receive Your Receipt: We'll provide an itemized receipt documenting your purchase.
4. Submit Your Claim: Send your receipt, prescription, and any required documentation directly to your insurance provider.
5. Await Your Insurance Decision: If approved, your insurer will issue reimbursement according to your plan's benefits and policies.
A Gentle Reminder: Insurance coverage and reimbursement are determined by your provider and are not guaranteed. If you choose financing, your installment payments remain your responsibility regardless of your insurance claim's outcome.

Please confirm whether your insurer accepts financed purchases and requires proof of full payment.

Frequently Asked Questions

Do I Need a Prescription to Use Shop Pay Installments?
No. A prescription is generally not required to apply for Shop Pay Installments.
However, if you plan to request insurance reimbursement, your insurance provider may require
a prescription or letter of medical necessity.

Are Interest-Free Payment Options Available?
Yes. Some eligible purchases may qualify for interest-free installment payments. Other payment plans, particularly monthly installments, may include interest. You'll be able to review the available terms before making your decision.

Will Checking My Payment Options Affect My Credit?
Checking your eligibility generally won't affect your credit score. However, accepting financing and your subsequent payment activity may affect your credit depending on the financing terms.

Are There Late Fees?
Shop Pay Installments does not charge late fees. However, missed payments may affect your eligibility for future financing.

Can I Request Insurance Reimbursement if I Use Financing?
Possibly. Eligibility depends on your insurance provider and the requirements of your specific plan. We provide an itemized receipt to support your claim, but reimbursement decisions are made by your insurance provider. You remain responsible for your installment payments.

Can I Use My HSA or FSA?
A medically necessary cranial prosthesis may qualify for reimbursement through certain HSA or
FSA plans. We recommend checking with your plan administrator before purchasing to confirm eligibility
and documentation requirements. Restrictions may apply when combining these funds with financing.

Is There a Minimum or Maximum Purchase Amount?
Shop Pay Installments generally supports qualifying U.S. orders between $35 and $30,000. Available plans and eligibility vary.

Will Everyone Be Approved?
Shop Pay Installments is available to eligible customers and is subject to approval. Available payment options depend on individual eligibility and purchase details.

We're Here for You Care Beyond the Hair. At The Ella Experience, we know that choosing a medical wig is about more than finding a beautiful hairstyle. It's about comfort, familiarity, confidence, and feeling like yourself. We want you to have the space to explore your options, ask questions, and make decisions that
feel right for you.

Whether you're selecting your first medical wig, learning about payment options, or preparing documentation for insurance reimbursement, our team is here to offer thoughtful guidance and a caring experience. Because you deserve to feel supported through every step of your journey.

Financing Disclosure: Shop Pay Installments payment options are subject to eligibility and approval and are provided by Affirm's lending partners. Rates may range from 0–36% APR. Available plans depend on purchase amount and eligibility, and a down payment may be required. Terms and conditions apply.